Choose any of the Perspective boxes in this chapter or the …

Choose any of the Perspective boxes in this chapter or the opening case.  Then, identify and describe at least seven metrics that could be used to measure the success of the IT systems in your chosen example.  For each metric, categorize it as either an efficiency or effectiveness metric.  Justify your categorizations



Metrics for Measuring Success of IT Systems: Efficiency and Effectiveness Analysis


Effective and efficient measurement of success is crucial to assess the performance and impact of IT systems. This essay examines the metrics that can be used to measure the success of IT systems from different perspectives. Specifically, this paper will explore seven metrics that can be applied in the context of IT systems, categorizing them as either efficiency or effectiveness metrics.

Metrics for Efficiency Measurement

1. Response Time: Response time refers to the time taken by the IT system to respond to user requests or actions. Lower response time indicates higher efficiency as it implies that the system is able to process information and provide outputs quickly.

2. Resource Utilization: This metric examines the extent to which IT systems effectively utilize hardware, software, and network resources. Higher resource utilization signifies greater efficiency as it demonstrates optimal utilization of available resources.

3. Throughput: Throughput measures the amount of work an IT system can process within a given time period. Higher throughput suggests efficient performance as it demonstrates the system’s ability to handle a large volume of work effectively.

4. System Availability: System availability measures the extent to which the IT system remains operational and accessible to users. Higher availability implies greater efficiency as it ensures uninterrupted access for users, minimizing productivity losses.

1. Li, J., & Rho, S. (2011). Evaluating efficiency and effectiveness metrics for IT service management processes: An empirical study from the perspective of ITIL. International Journal of Information Management, 31(2), 122-135.
2. Sabherwal, R., Jeyaraj, A., & Chowa, C. (2006). Information system success: Individual and organizational determinants. Management Science, 52(12), 1849-1864.

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