“Cultural Competency” Please respond to the following:•Exami…

“Cultural Competency” Please respond to the following: •Examine the potential major consequences to an organization if the staff is not culturally competent. Next, construct two (2) strategies you would use to develop culturally competent staff and mitigate these potential issues must be 1 page apa format Due tomorrow by 9am eastern time



The Importance of Cultural Competency in Organizations: Consequences and Strategies for Development


Cultural competency refers to the ability of individuals and organizations to effectively interact with people from diverse cultural backgrounds. In today’s globalized world, cultural competence has become increasingly important for organizations to succeed in a diverse and multicultural society. This essay will examine the potential major consequences that an organization may face if its staff is not culturally competent. Additionally, two strategies will be proposed for developing culturally competent staff and mitigating these potential issues.

Consequences of a Lack of Cultural Competency

A lack of cultural competency within an organization can have several significant consequences. Firstly, it can lead to misunderstandings and miscommunications with clients or customers from different cultural backgrounds. This can result in diminished customer satisfaction, loss of business opportunities, and damage to the organization’s reputation. Secondly, a lack of cultural competency can hinder effective teamwork and collaboration among staff from diverse cultural backgrounds. This can lead to conflicts, decreased productivity, and a negative organizational climate. Finally, a failure to understand and respect cultural differences can result in discriminatory practices, which can lead to legal and ethical issues, including lawsuits and damaged employee morale.

Strategies for Developing Culturally Competent Staff

To develop culturally competent staff and mitigate these potential issues, organizations can implement two strategies. The first strategy is cultural competency training. This involves providing employees with knowledge and skills to understand, appreciate, and effectively engage with individuals from diverse cultural backgrounds. Cultural competency training can involve classroom-based sessions, immersive experiences, online courses, and workshops delivered by experts in the field. The training should cover topics such as cultural awareness, communication skills, cultural sensitivity, and conflict resolution. By investing in ongoing cultural competency training, organizations can ensure that their staff is equipped with the necessary skills to engage effectively with a diverse range of individuals.

The second strategy is the implementation of diverse and inclusive hiring practices. Organizations must actively commit to hiring individuals from diverse cultural backgrounds to create a culturally diverse workforce. This will facilitate the development of cultural competence as employees will have the opportunity to engage with colleagues from different cultural backgrounds on a daily basis. Organizations should also focus on creating an inclusive work environment where individuals feel respected, valued, and included regardless of their cultural background. This can be achieved by fostering an organizational culture that celebrates diversity, providing mentorship and support programs for minority employees, and actively addressing any biases or discriminatory behavior.


In conclusion, cultural competency is crucial for organizations to thrive in a diverse and multicultural society. A lack of cultural competency can lead to various consequences, including loss of business opportunities, decreased productivity, legal and ethical issues, and damaged reputation. To develop culturally competent staff and mitigate these potential issues, organizations should invest in cultural competency training and implement diverse and inclusive hiring practices. By doing so, organizations can create a positive and inclusive work environment where employees can effectively engage with individuals from diverse cultural backgrounds.


1. Betancourt, J.R., Green, A.R., Carrillo, J.E., & Ananeh-Firempong, O. (2003). Defining cultural competence: A practical framework for addressing racial/ethnic disparities in health and health care. Public Health Reports, 118(4), 293-302.

2. Cross, T., Bazron, B., Dennis, K., & Isaacs, M. (1989). Towards a culturally competent system of care: A monograph on effective services for minority children who are severely emotionally disturbed. Georgetown University Child Development Center.

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